We are a solution to your and your clients' problems.

We design products and services, research needs and moderate creative processes. We are here for you and we adapt to you our techniques, that is why choosing Thinkle is the best decision.



We are a solution to your and your clients' problems.

We design products and services, research needs and moderate creative processes. We are here for you and we adapt to you our techniques, that is why choosing Thinkle is the best decision.




 

Meet us

We are Thinkle – an advisory agency specializing in Customer Experience, Design Thinking and Service Design.

 

We believe in a world that works more efficiently with products and services tailored to the needs of the market.

 

What can we do for you?

We support your activities in various ways, and each of them is guided by the idea of ​​Human-Centered Design.

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Product & Service Audits

Do you want to know in detail how the user perceives your product or service? Thanks to our audits, you will discover this information.

analiza strategiczna

Market research

We will conduct an advanced market research for you so that you can make strategic decisions based on accurate data.

Facilitation

Are you looking for someone who will lead your team through a creative session or a process? You've come to the right place.

badania rynku

Creating products, services and processes

We want to get to know your needs, understand your users and create solutions for your company that your customers will love.

How do we work?

audyt usług

Users' research

We conduct research and observations to understand users and to properly discover their needs. Then we synthesize all the information collected and formulate design challenges.

We do
- Ethnographic interviews: in-depth IDI interviews and FGI focused group interviews.
- Research workshops with users.
- User Shadowing.
- Play as a service or product user (Service Safari and Deconstruct).
- Break Up Letter: a process that helps to understand what value given brand is to the user.
- Designation of target groups by creating a person.
- Customer Journey Map.
- Problem maps.

techniki kreatywne

Creating ideas

We generate a lot of surprising and creative ideas which we then expand to the concept to build tangible prototypes ready for testing with users.

At this stage, we mainly carry out creative sessions, during which we generate solutions with multidisciplinary teams using such techniques as:
- Walt Disney method;
- Opposite Thinking;
- Reverse Brainstorming.

service design

Testing solutions

We return to users for feedback.

We prepare test scenarios that we then carry out among the target groups defined at the beginning of the work. The testers give their opinion on usefulness of created solutions, and we improve the prototype until it meets their expectations.

Who we worked with

Our task is to support others. Check who we have already helped.

livechat
wks
Career Expo
Synergy Codes
UX/UI Space
User Conf

“Personally I believe a very big plus was the form of the meeting, which was not only a transfer of the DT theory and related facts, but also the opportunity to talk in a group and the practical application of the discussed technique."

0-4
Patryk Krajczy

Organic chemist

"We are fully satisfied with the level of preparation and conduct of the workshop. The program has been developed in accordance with the needs of our company with a great emphasis on the practical side of the tools discussed. The vast knowledge of the trainers supported by the implemented projects, a nice atmosphere, as well as a thorough treatment of the issues posing in the user's center deserve great recognition."

0-5
Maciej Teska

CEO of Synergy Codes

"When I left the Thinkle workshop, I felt satisfied with the well-invested time, I am sure that the tools and ideas that accompany the Design Thinking, will allow me to approach some problems differently and solve them more effectively."

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Karol Gawron

Programmer

Different thoughts, various views, many experiences.

Karolina Jurewicz

CEO | Service and Product Designer

Damian Fabich

Experience Designer | Project Manager

Joanna Cholewka

Customer Experience Manager| Service and Product Designer

Ewa Jakubiec

Event Designer | Project Manager

Anna Kita

Service and Product Designer | User Researcher

Waleria Pągowska

Social Media Specialist | User Researcher

Contact us

We like to talk.

About projects, workshops, trainings and our work.

We also like to listen.

About your needs, goals and companies.

If you want to quickly contact us, write, call, let us know.

  • Wrocław, Polska
  • kontakt@thinkle.pl
  • +48 533 571 355